Return policy

Thank you for shopping with CausalBell! We want you to love what you ordered, but if you’re not fully satisfied, we’re here to help. Please review our return policy below:

1. Return Eligibility:

  • Timeframe: You can return items within 30 days of receiving your order.
  • Condition: Items must be in their original condition—unworn, unwashed, and with all tags attached. We cannot accept returns for items that have been worn or washed.
  • Final Sale: Items marked as "Final Sale" are not eligible for returns or exchanges. This includes clearance items and specific promotions.

2. How to Return:

  1. Request a Return: To start a return, visit our website and log into your account or use the return portal link provided in your order confirmation email.
  2. Prepare Your Return: Pack the item(s) securely in the original packaging. Include the return form, which can be printed from your return portal or included with your original order.
  3. Ship Your Return: Attach the return shipping label provided in the return portal or email. Drop off your package at the designated carrier location.

3. Return Shipping Costs:

  • Domestic Returns: If you’re returning due to a defect or error on our part, we’ll cover the return shipping costs. For all other returns, the cost of return shipping will be your responsibility.
  • International Returns: Return shipping costs for international orders are the customer’s responsibility.

4. Refund Process:

  • Processing Time: Once we receive and inspect your return, we’ll process your refund. This typically takes 5-7 business days from the date we receive the returned item(s).
  • Refund Method: Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

5. Exchanges:

  • Exchange Policy: At this time, we do not offer direct exchanges. If you need a different size or color, please return the original item(s) and place a new order for the desired item(s).

6. Damaged or Defective Items:

  • Report Issues: If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or a full refund, including return shipping costs.

7. Contact Us:

  • Customer Service: For any questions or concerns about your return, please contact our customer service team at [causalbell@example.com] or call [3273639860]. We’re here to help!

Thank you for choosing CausalBell! We appreciate your business and look forward to serving you again.